WE ARE AN EXTENSION OF YOUR AIRPORT SECURITY PROGRAM
In the last decade, Paladin has grown to provide leading aviation security services to major airports across Canada. Services typically range from pre-screening and access control for terminal and airside security, or property-wide security—such as escort services, municipal by-law enforcement, and mobile patrol support for the entire property. Paladin Security’s highly-trained officers are the right choice to secure and serve your visitors, airlines and staff.
UNCOMPROMISING SECURITY AND CUSTOMER SERVICE
Paladin goes to extraordinary lengths to prepare our staff members with all the tools and training to exceed our clients’ expectations. From supporting travellers and employees with wayfinding through the terminals, to controlling pre-screening and regulation enforcement, security plays a crucial role in making a positive impression on all airport users.
We are widely recognized for our dedicated and attentive customer service. These are some of the awards that our outstanding officers have received:
SECURITY CAN BE A TRAVELLER’S FIRST IMPRESSION. MAKE IT COUNT.
Discover how Paladin’s leading services and exceptional professional security officers can make a difference in your facility.
Access Control, Screening & Terminal Security
Paladin maintains a high level of professionalism to ensure the safe, secure movement of travellers, luggage, employees and cargo throughout the airport with efficiency and promptness—while adhering to strict Transport Canada, CBSA and CATSA regulations. Our officers learn through mandatory legislated training how to implement various kinds of patrol techniques, and how to handle challenges specific to the airport environment—such as unauthorized persons entering into restricted areas, or vehicles and items left unattended in the terminal or curbside. Our highly-trained officers handle difficult situations swiftly and respectfully to ensure the safety of the public and your facility.
Our services cover a crucial element of airport security through high-profile mobile patrols. As airports can have large areas to cover, our designated mobile units provide overall security to your site during peak hours. We have handled issues including individuals attempting to perform unauthorized passenger services, and solicitors trying to engage in unauthorized commercial activities. In these scenarios, mobile security units have proven essential.
Paladin understands that the needs of our clients and the demands for various services within the airport environment are under very strict regulations set out by Transport Canada. We have trained our employees on the appropriate regulations to provide escorting services to contractors who have not obtained the necessary security clearance to access restricted areas, both within the terminal and airside. This service ensures that contractors are able to continue to provide necessary services to the airport (i.e. construction, deliveries and various events).
Ground & Curbside Service
Paladin believes customer service plays a crucial role in defining the first impression for travellers, tenants and employees—providing a positive experience from when people first arrive curbside, to when they reach their final destination. As officers serve at the frontlines, they will be the first point of contact for many users of an airport, and it is essential that they represent you to the best of their abilities. To facilitate this, our officers go through a rigorous customer service training program before being deployed to an airport. Our program emphasizes professionalism, using positive language, active listening, greeting travellers, avoiding jargon when speaking, and dealing with irate passengers in the most professional way. We have tailored our program to address the changing needs of airports, and more specifically, to ensuring a positive experience from curbside to destination for individuals who experience mobility issues.
Paladin manages land-side airport services, such as parking and curbside operations. Our qualified, highly-trained officers are provincially certified to enforce local and municipal by-laws, or infraction penalties where necessary. We also provide unique services such as Scooper Patrol to help airports ensure their policies are strictly enforced. On top of that, we provide state-of-the-art parking management solutions and technology through our sister company Concord Parking—offering premiere services to airports, as well as Class A shopping centres, office complexes, educational facilities and local governments.
The Ottawa International Airport is Ontario's second-busiest airport. The Airport Authority is a leader in providing quality, safe, secure, sustainable and affordable air transportation services to the airport’s customers and communities.
We recently received the Canadian Security Director of the Year award and it is reflective of the Paladin team’s excellence. This was the first time an airport has been recognized for security and this is a good deterrence tool, but more importantly, it recognizes how Paladin’s efforts are leading the way in aviation security. Whether it’s reducing public curb threats, creating a new standard with concierge airport security, or providing high quality training for multi-spectrum of threats, YOW is leading the way with airport security thanks to Paladin’s efforts.
Preparing an RFP?
Download the Top 10 Pitfalls to Avoid When Choosing a Security Partner. At Paladin, we will take the time to understand the security challenges you face and help you develop an integrated security model customized to address your individual situation, needs and budget. Contact us today for a free consultation.